Privacy Policy
Genex Auto is committed to protecting your personal information in line with the Privacy Act 2020 and the Information Privacy Principles (IPP).
This Privacy Policy explains how we collect, use, store and protect your information when you use our website, membership services, or roadside assistance.
1. What Information We Collect
Depending on the service you use, we may collect:
Your name, email, phone number, and address
Vehicle details (registration, make, model, tyre size)
Payment details (processed securely via Stripe – we do not store your credit card details)
Records of your roadside service requests
Website interactions (via cookies and analytics)
2. How We Collect Information
We collect information directly from you when you:
Sign up for a membership plan
Request emergency roadside assistance
Submit a form on our website
Communicate with us by phone, email, or in person
We may also collect limited information automatically through cookies for analytics and website performance.
3. Why We Collect Information
We use your information to:
Provide roadside assistance and membership services
Process payments securely
Communicate with you about your requests or membership
Improve our services and website
Meet our legal and regulatory obligations
We will not use or disclose your personal information for any purpose unrelated to these services unless you consent or we are required to by law.
4. Who We Share Information With
We may share your information with trusted third parties, including:
Stripe (for secure payment processing)
IT providers who host or support our website
Roadside service contractors where needed to complete your request
We require all service partners to handle your data securely and in line with NZ privacy law.
5. How We Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure by using:
Secure servers and encryption
Limited access to customer data
Staff training on data protection
6. Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Ask us to correct or update your information if it is wrong
Opt-out of any direct marketing
7. Cookies and Website Analytics
Our website uses cookies (small files stored on your device) to:
Remember your preferences
Improve site functionality and performance
Analyse how visitors use our website
You can disable cookies in your browser settings, but this may affect how our website functions.
We also use analytics tools (such as Google Analytics) to collect anonymous data about website usage. This helps us improve our services but does not personally identify you.
8. Contact Us
If you have a question, request, or complaint about privacy, please contact us:
Email: support@genexauto.co.nz
Phone: +6421345678
You can also contact the Office of the Privacy Commissioner:
www.privacy.org.nz